Privacy Policy

At AASU, we are committed to protecting your privacy and ensuring the confidentiality, integrity, and security of personal and case-related data processed through our AASU Online Dispute Resolution (ODR) platform.

Information We Collect

  • Personal Data
    • Full name, contact information, date of birth, identity documents
    • Professional affiliations (for legal representatives or arbitrators)
    • Payment details (processed via secure third-party gateways)
  • Case Data
    • Dispute details, claims, defenses, evidence, and communications
    • Arbitrator/mediator comments and case outcomes
  • Technical Data
    • IP address, device/browser information, usage patterns, cookies

Purpose of Data Collection

We collect and process your data to:

  • Facilitate digital dispute resolution processes
  • Authenticate users and manage accounts
  • Provide secure communications between parties
  • Analyze usage for platform improvement
  • Comply with legal and regulatory obligations

Data Security

Your data is protected through:

  • End-to-end encryption of all communications and documents
  • Regular audits and cybersecurity measures
  • Access controls for case information based on user roles
  • Data hosting on secure, compliant servers

Data Sharing and Disclosure

We do not sell your data. We may share it only with:

  • Authorized arbitrators and mediators for case resolution
  • Legal and compliance authorities, if required by law
  • Secure third-party service providers (e.g., payment processors)

International Data Transfers

If you access our services outside India, your data may be transferred and processed across jurisdictions. We ensure such transfers meet international data protection standards.

Data Retention

We retain personal and case data:

  • For as long as your account is active
  • As required by law or regulatory authorities
  • Based on case closure and recordkeeping policies

User Rights

You may:

  • Access and review your data
  • Request corrections to inaccurate information
  • Request deletion, subject to legal constraints
  • Withdraw consent to non-essential data processing

To exercise your rights, please contact us using the details below.

Cookies and Tracking

Our website uses cookies to:

  • Improve user experience
  • Understand usage patterns
  • Maintain secure sessions

You may control cookies through your browser settings.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with the revised effective date. Continued use of the platform after changes indicates your acceptance.

Contact Us

If you have questions about these policies, please contact AASU at

  • Email: aasuchamber23@gmail.com
  • Phone: +91 123 456 7890
  • Address: Room No. 26, Mezzanine Floor, Raja Chambers, 4, K.S. Roy Road, Kolkata - 700001, India