ODR Guidelines
Comprehensive guide to AASU Online Dispute Resolution clauses and procedures
Standard Operating Procedure (SOP)
Step-by-step procedures for ODR process
ODR Clause
Standard arbitration clause for contracts
Standard Operating Procedure (SOP)
Step-by-step procedures for ODR process
AASU-ODR is a web-based platform established to facilitate the resolution of arbitration disputes online, offering parties a convenient, efficient, and cost-effective process. It ensures that all parties are given a full and fair opportunity to present and substantiate their case, with the aim of resolving disputes in an expedient and economical manner.
AASU-ODR offers an online mechanism to resolve disputes that are arbitrable under the Arbitration and Conciliation Act, 1996, with specific reference to Section 29B of the Act. The AASU Rules of ODR provide two options for parties to resolve arbitration disputes online:
To facilitate a clear understanding of the arbitration dispute resolution process through the AASU-ODR platform, a step-by-step guide has been provided for the convenience of all parties involved. This guide outlines the entire procedure from the initiation of arbitration to its conclusion.
The process has been detailed from three key perspectives:
Claimant
Party initiating the arbitration process
Respondent
Party responding to the arbitration claim
Arbitrator
Neutral party conducting the arbitration
This structured approach ensures that each party is well-informed of their respective roles and responsibilities throughout the arbitration proceedings.